If you are dissatisfied with the jewellery you have purchased, you may return the items in their original, unused conditions (including all original packaging) within 14 days for a full refund).
Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. To track the status of your return package back to our Customer service center, keep the return tracking number from the UPS return label. Track delivery at www.ups.com
When your order ships from our warehouse, you will receive an email confirmation with your shipment tracking number. To obtain a delivery status, enter your tracking number at www.postdanmark.dk Orders are usually received within 4-6 business days.
In Europe shipping is free in December, to all other countries shipping is only $20/Euro 16/DKK 120. But if you buu at least two items, shipping is free.
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For your convenience, we offer you to collect a return label from our Customer service Center. We offer complimentary return shipping if you use our pre-paid return label and opt to return your merchandise for either an exchange or a refund.
Please ship returned items to:
Julie Sandlau A/S
Grønnegade 10, 1st floor
DK1107 Copenhagen K.
As long as you return your item within 14 days Julie Sandlau offers exchange on your purchase.
If you are based outside EU you will pay local duties and tax.
To see our international shipping policy, please see countries we ship to.
We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.
An order can be cancelled if it is in Pending status. Orders that are Submitted, Submitted to Warehouse or Shipped cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at +45 3393 3929.
For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.
In the unlikely event that you receive an incorrect or damaged item, please call Customer Service at +45 3393 3929 or e-mail us at customerservice@juliesandlau.com
Julie Sandlau accepts American Express, MasterCard, Visa, JCB, Dankort We do not accept cash, checks or cash-on-delivery (C.O.D.).
You will be billed for your order after the order ships from our Warehouse.
The only way to order is from our Online Shop Hvis du .
Julie Sandlau is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously.
You can call our customer service center at +45 3393 3929
Monday – Thursday 9 a.m. – 5 p.m. CET
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